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- CAD file (.dxf or .dwg) for dimensions
- An artwork file (.ai, .eps, or .svg)
- A .pdf file for visual comparison
We can accept graphics in the following applications:
- Adobe Illustrator – .ai or .eps to version CC
- AutoCAD – prefer files set to Legacy 2007
- Adobe Acrobat DC
- Adobe InDesign – to version CC
- Corel Draw – cdr set to Legacy X5
Methods for sending files:
- Upload your files through the website
- Email your art files to your Customer Service Representative
- Send your FTP site to email@example.com
IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.
How can I upload a large file?
If your file is too large to transfer using this form, please email your account rep.
Our business hours are 8:00am – 4:30pm Monday through Friday.
How can I expedite an order?
Please contact your customer service or sales representative. If unknown, please contact firstname.lastname@example.org for assistance.
Are you ISO 9001:2015 certified?
Yes, we are ISO 9001:2015 certified. View our ISO certificate here or by clicking the icon in the footer.
Are you ITAR certified?
Yes, we are ITAR certified. View our ITAR certificate here or by clicking the icon in the footer.
Who do I contact about returns or quality related issues?
Please email email@example.com, call (585) 479-4401, or fill out the Return Material Authorization form below.
Who do I contact with financial questions?
Accounts Payable (supplier questions):
Accounts Receivable (customer questions):
Are your products RoHS compliant?Many of our materials are RoHS compliant. Please check with your customer service representative and/or view our RoHS certificate here.Are your products REACH compliant?Many of our materials are REACH compliant. Please check with your customer service representative and/or view our REACH certificate here.
How do I receive proofs?
You will receive proofs to your email address. If you can not find, please check your spam folder and/or add our url to your company’s whitelist. Please contact your customer service representative or call 800-227-5718 for any additional assistance.
Please email the COVID-19 taskforce by emailing COVIDfirstname.lastname@example.org or call 855-JNWHITE (855-569-4483).
For all other questions, please contact email@example.com or call us at 800-227-5718.